At MEPS Fencing System, we respect and value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We only collect basic information required to process your orders and inquiries, such as your name, contact number, address, and order details.

2. How We Use Your Information

• To process and fulfill your orders
• To communicate with you regarding your purchase or inquiries
• To improve our services and website experience

3. Data Security

We maintain appropriate security measures to protect your data from unauthorized access, misuse, or disclosure.

4. Sharing of Information

We do not sell, rent, or share your personal data with any third parties, except those directly involved in order processing such as payment gateways or shipping partners.

5. Cookies & Tracking

Our website does not use cookies or third-party tracking tools.

6. Your Rights

At MEPS Fencing System, we strive to deliver products of the highest quality. As our products are made-to-order, returns and refunds are handled on a case-by-case basis.

1. General Return Process

Customers who wish to request a return, refund, or exchange should reach out to our team via the Contact Page. Please include your order number and reason for return in your message.

2. Conditions for Return

• Items must be unused and in their original condition
• Return requests must be made within a reasonable time after delivery
• Return approval depends on the nature of the product and reason provided

3. Refunds

Approved refunds will be processed back to the original payment method. The processing time may vary depending on the payment provider.

4. Non-Returnable Items

Welcome to MEPS Fencing System. By accessing or purchasing from our website, you agree to the following terms:

1. General

All products displayed on our website are made-to-order and manufactured based on customer requirements.

2. Orders & Pricing

• Prices are listed in Kenyan Shillings (KES) and include applicable taxes
• We reserve the right to modify prices, product details, or offers at any time without prior notice

3. Payments

We accept payments through methods supported by our platform. Orders are processed once payment confirmation is received.

4. Use of Website

You agree not to misuse our website or attempt to disrupt its functionality.

5. Limitation of Liability

We are not responsible for indirect losses, damages, or delays caused by factors beyond our control, including shipping carrier delays or unforeseen circumstances.

6. Contact

1. Service Area

We currently ship orders within Kenya only.

2. Processing Time

Each order is made-to-order. Production and dispatch times may vary depending on the product type and order volume. Customers will be notified once their order is shipped.

3. Shipping Charges

• Free shipping is available on most products
• Heavy items (above 100kg) may incur additional delivery charges, which will be communicated before order confirmation

4. Delivery Time

Delivery timelines depend on your location and courier availability. Our team will provide updates once the order is dispatched.

5. Tracking

We understand that situations may change, and customers might need to cancel an order.

1. Order Cancellation

Cancellations are accepted before the order goes into production or shipment. Once production begins, cancellations may not be possible due to the custom-made nature of our products.

2. How to Cancel

Please contact our support team via the Contact Page as soon as possible with your order number and reason for cancellation.

3. Refund on Cancellations